Política de reembolso

Business customer returns

HP Drilling Equipment GmbH supplies customers purchasing for their business or independent professional activity. A voluntary return of goods without a defect requires an agreement with HP.

To request a return, contact info@hp-drillingequipment.de or +49 160 8388017. Include your order or invoice number, the product and quantity, and the reason for the request.

For an agreed voluntary return, HP confirms the return address, packing instructions, transport arrangements and any agreed costs or credit before you send the goods. The company address is not automatically the return destination. Please use the instructions provided for your return.

Defective, damaged or incorrect goods

If you receive defective, damaged or incorrect goods, contact HP with the order or invoice number and a description of the problem. Photographs of the goods and packaging can help us assess the issue. We will coordinate the next steps and, where a return is needed, provide the appropriate return instructions.

The agreement requirement for voluntary returns does not apply as a restriction on statutory claims concerning defective goods. Your rights and obligations under applicable law, including any applicable inspection and notification duties and any entitlement to reimbursement of necessary costs, remain unaffected. Providing photographs or following an internal return procedure is not a condition for exercising statutory rights.

Credits and refunds

Credits or refunds for a voluntary return follow the agreement made with HP. Remedies, credits or refunds arising from a valid defect claim are handled in accordance with the applicable legal rights and obligations.